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Meet The Team

  • Where are you located and open hours?
    8 Pengilley Avenue, Apollo Bay, Victoria, Australia. There are three carparks desiganted carparks out the front as well as street parking. We are centrally located in town, behind the local hospital, providing a great position to walk or ride to the Gym Lab facility to warm up. We have 24/7 access, even for casual passes. There is a QR code on the front door for easy sign up options when we are not there. There are prompts that will guide you through the process, and an after hours mobile number if you have any difficulty. A team member is on deck Monday to Thursday 9am to 4pm and Fridays 9am to 12pm.
  • What do I need to bring?
    Please bring a towel, water bottle and a smile.
  • Are there showers, toilet and changerooms?
    Yes, we have two bathrooms with a toilet and shower in each. We also have have two shared changerooms where you can store items.
  • I've never been to a gym before, what support is offered?
    At Gym Lab, we are happy to off an inclusive & welcoming environment for anyone wishing to improve their health and wellbeing. We offer complimentary fitness assessments to help you build confidence within Gym Lab, so that you feel more at ease with what you are doing on all of our equipment. We also run a variety of classes catered to all fitness levels. Where our friendly and qualified professionals can safely guide you through exercises in a group setting.
  • How do I find my GymMaster App login details?
    To login into your portal in the GymMaster App, just use your email address you set up your membership with. You can reset your password in the landing page of the App if required. If you are unsure of your app login details please email us at hello@gymlabapollobay.com.au or come see us during staffed hours.
  • What kind of classes do you offer?
    We offer a mix of circuit style classes, whether they are high or low impact as well as a boxercise. Checkout our class timetable & descriptions here
  • How do I book a class?
    Head to our Timetable and select your preferred class. You will need to go through the prompt to create an account on GymMaster. This should take 5 minutes. Once you are set up you can book your class and purchase your pass online. A reminder to check your email for confirmation of booking and your account login details Please read out section on what to bring and arrive at least 10 minutes early for your first session.
  • Do you offer classes that are low impact, suitable for older people, or those with sensory issues?
    We certainly do! In our newly renovated class space, THE LAB, we are happy to offer you Golden Grooves on a Monday & Friday at 10am as well as Sensory Soothe at 11am on Fridays at 11am.
  • What is included in a Membership?
    You get 24/7 access via the GymMaster App, use of all equipment at Gym Lab, unlimited group classes brought to you by Gym Lab trainers, the opportunity for ongoing memberships and upfront memberships to be placed on hold (minimum 2 weeks and maximum 12 weeks in one hold).
  • How do I cancel my membership?
    To cancel your membership, please pop in and see us in person or email us at hello@gymlabapollobay.com.au If you are on an ongoing membership (paying fortnightly), there is a 14 day notice period required. If you are on an upfront membership, there is no refund for finishing early.
  • Does Gym Lab offer GORH staff discounts?
    Gym Lam takes great pride in assisting our local Healthcare professional's from GORH look after their own health and wellbeing. For 2024, we are happy to offer a 10 pack casual pass complimentary to support your health & fiteness journey. Offering 24/7 access to work around your schedule, or come try out one of our classes for a motivational & friendly class. Come in and see us to set up your complimentary membership. Finished your 10 pack pass and loved every minute of it? We have also tailored a special membership just for you at a discounted rate to continue your health & fitness goals.
  • Do you offer a discount for students, pensioners or concession card holders?
    Yes we offer a discounted rate on ongoing memberships for senior card or health care concession cards, at $18.50 per week (plus $20 join up fee). Please check our membership information for more rates or contact us to discuss.
  • Can I change my membership?
    Of course! if you wish to upgrade or downgrade your membership you can with us at reception. You'll just need to finalise your current billing cycle before the upgrade/ downgrade is started.
  • Are there any special requirements for memberships?
    We understand that our members want no fuss when it comes to signing up and also when needing to cancel. Our requirements for ongoing gym memberships are; Minimum of 3 month commitment, paying fortnightly. If you wish to cancel, this requires a 14 day written notice. Please note that none of our memberships can be transferred to another person, nor can anyone use your membership. If you wish to speak to a team member, please feel free to email hello@gymlabapollobay.com.au or pop in and see us.

FAQS

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